Cancellation & refunds
Version 2026-10-02.1
How to request cancellation
Email contact@medperformancecamps.com with your booking reference, lead participant’s name and the cancellation or change requested. Keep a copy of your notice. You may also use the registered correspondence address in the booking terms. MED is your contact for refunds even when another provider supplies part of the camp.
Unpaid requests
Saving a booking request does not take payment. If no payment has been made, there is no paid amount to refund. Ask MED to close an unwanted request. A deposit must not be assumed to be automatically non-refundable.
Package-travel cancellations before departure
Where Turkish package-travel rules apply, cancellation at least 30 days before departure entitles you to repayment, apart from compulsory taxes, duties and similar statutory costs. Within 30 days, a deduction requires a lawful amount or rate specified in the agreed contract. These general terms set no additional cancellation percentage; an undisclosed or subsequently imposed percentage cannot be charged.
Unavoidable circumstances
For a qualifying unforeseeable and unavoidable event or force majeure within 30 days, only compulsory statutory costs and documented, non-recoverable third-party payments may be deducted under the applicable package-travel rules. Applicable repayments must be made within 14 days after the termination notice reaches the organiser or intermediary.
Cancellation or significant changes by the organiser
If the organiser cancels before departure or makes a material change, you retain applicable rights to accept an alternative or terminate. If you terminate in those circumstances, payments must be returned without deduction within the statutory 14-day period. Minor safety-related itinerary adjustments do not remove rights concerning a substantial loss of agreed services.
Refund processing and other rights
MED will explain the calculation and any lawful deduction in writing. Card refunds are returned through the original payment route where available; your bank’s posting time may differ from the date the refund is issued. Do not provide card credentials to request a refund. Duplicate or incorrect charges should be reported promptly. Rights for deficient services, statutory transfers and compensation remain unaffected. There is no blanket waiver of consumer rights or blanket promise that every fixed-date service has a 14-day cooling-off period.